The Recall Desk
HighNHTSA·23V853000·Announced 2023-12-15

Mercedes-Benz Recalls 2023 EQE 350 Vehicles for Headlight Software Error

Mercedes-Benz is recalling 2023 EQE 350 vehicles with comfort suspension because a software error may cause incorrect headlight adjustment, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a defect that increases the risk of a crash, but the source text does not report any specific injuries or fatalities, fitting the 'High' severity criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The recall addresses a software error in the headlight control unit that may cause the headlights to be incorrectly adjusted.

Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.

Dealers will update the headlight control unit software free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ EQE350
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Electric Sedan
Hazard
Affected units
10

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • EQE350

Distribution

Distributed nationwide across the United States.

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