The Recall Desk
SevereNHTSA·23V719000·Announced 2023-10-26

Mazda Recalls 2024 CX-90 Plug-in Hybrids for Software Error

Mazda is recalling 2024 CX-90 plug-in hybrid vehicles because a software error may cause the engine and electric motor to shut down unexpectedly, resulting in a loss of drive power.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (powertrain software) that can cause a loss of drive power, increasing the risk of a crash, which aligns with the 'Severe' criteria for significant injury/property-damage reports or structural defects.

Plain-English summary

Mazda North American Operations is recalling certain 2024 Mazda CX-90 plug-in hybrid electric (PHEV) vehicles. The recall involves 4,252 vehicles affected by a software error in the powertrain control module and engine control module.

Due to this software error, the engine and electric motor may shut down unexpectedly. This can result in a loss of drive power, which increases the risk of a crash. No specific dates or geographic distribution details are provided in the source text beyond the model year.

Dealers will update the powertrain control module and engine control module software free of charge. Owner notification letters were mailed on December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236. Mazda's number for this recall is 6323J.

The recalled product

Product
MAZDA CX-90
Brand
MAZDA
Manufacturer
Mazda North American Operations
Category
Vehicle — Plug-in Hybrid Electric Vehicle
Hazard
Affected units
4,252

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • CX-90

Distribution

Distributed nationwide across the United States.

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