The Recall Desk
Our severity:HighNHTSA·23V573000·Announced 2023-08-11

2023 Ford F-250, F-350, F-450 Rearview Camera May Not Display

Certain 2023 Ford F-250, F-350, and F-450 trucks with the Pro Trailer Hitch Assist feature may not display the rearview camera image, reducing rear visibility and increasing the risk of a crash.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall addresses a risk-of-harm product (vehicle backup safety system) where no injuries or crashes have been reported. Per the rubric, risk-of-harm products without reported injury are rated as High (3).

Plain-English summary

Ford Motor Company is recalling 18,513 certain 2023 Ford F-250, F-350, and F-450 Super Duty vehicles equipped with the Pro Trailer Hitch Assist feature. When this feature is in use, the rearview camera image may not display correctly, or may be incorrect.

When the rearview camera image fails to display or shows an incorrect image, the driver loses visibility of what is behind the vehicle. This reduces the driver's ability to detect obstacles, other vehicles, or pedestrians while reversing, increasing the risk of a collision or injury.

Ford dealers will update the Advanced Drive Assistance System (ADAS) module software at no cost. Owners should contact Ford customer service at 1-866-436-7332 to schedule an appointment. Owner notification letters were mailed on December 5, 2023. For additional information, owners can contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

The recalled product

Product
FORD F-350 SD, F-250 SD, F-450 SD
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Backup Camera Display
Hazard
Affected units
18,513

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • F-350 SD
  • F-250 SD
  • F-450 SD

Distribution

Distributed nationwide across the United States.

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