The Recall Desk
SevereNHTSA·19V507000·Announced 2019-07-02

Mercedes-Benz and Freightliner Sprinter Vehicles Recalled for Rear Window Safety Glass

Daimler Vans USA is recalling 2018-2019 Mercedes-Benz and Freightliner Sprinter vans because rear side windows may be single-pane instead of laminated safety glass.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (safety glass) that increases the risk of ejection and injury in a crash, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. The recall involves the rear side windows, which may be installed as single-pane safety glass instead of the required laminated safety glass.

In the event of a side impact crash or vehicle rollover, the single-pane glass may not adequately protect rear occupants from being ejected, increasing their risk of injury. DVUSA issued an interim notification to owners on August 16, 2019, and the official recall began on January 21, 2020.

Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass free of charge. Owners may contact DVUSA customer service at 1-877-762-8267 for more information. The recall number is VS3VERGLAS.

The recalled product

Product
MERCEDES-BENZ, FREIGHTLINER SPRINTER 1500, SPRINTER 2500, SPRINTER 4500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Van
Hazard
Affected units
1,079

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 1500
  • SPRINTER 2500
  • SPRINTER 4500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

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