The Recall Desk
Our severity:HighNHTSA·23V744000·Announced 2023-11-06

2024 Buick Envista Software Update: Instrument Panel Display Blanking Issue

General Motors recalls certain 2024 Buick Envista vehicles for a software defect that may cause the instrument panel display to go blank, preventing visibility of critical safety information like vehicle speed and warning lights.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a software defect affecting vehicle safety systems with no reported injuries or crashes. The blank instrument panel creates increased risk of a crash by preventing drivers from seeing critical information, but the hazard is theoretical without reported incidents. Per the rubric, this qualifies as High (3) severity: risk-of-harm products where injury has not yet been reported.

Plain-English summary

General Motors is recalling certain 2024 model year Buick Envista, Buick Encore GX, and Chevrolet Trax vehicles for a software defect in the Virtual Cockpit Unit Module (VCU). Approximately 60,154 potential units are affected.

The software in the VCU may cause the instrument panel display to intermittently go blank at vehicle startup or while driving. A blank instrument panel will not show critical information such as vehicle speed and warning lights, which could increase the risk of a crash.

The remedy is free of charge. The VCU software will be updated either through a dealer service appointment or through an over-the-air (OTA) update. Owner notification letters were mailed on December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). More information is available at www.nhtsa.gov.

The recalled product

Product
BUICK, CHEVROLET ENCORE GX, TRAX, ENVISTA
Brand
BUICK
Manufacturer
General Motors, LLC
Category
Vehicle — Electrical System / Software
Hazard
Affected units
60,154

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • ENCORE GX
  • TRAX
  • ENVISTA

Distribution

Distributed nationwide across the United States.

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