The Recall Desk
HighNHTSA·21V408000·Announced 2021-06-01

Custom Truck Recalls 2020 Ford F-550 Vehicles Due to Display Defect

Custom Truck is recalling 2020 Ford F-550 vehicles because LCD displays may lock up, potentially delaying emergency efforts.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect can delay emergency efforts and increase the risk of injury, but no specific injuries or fatalities have been reported in the source text.

Plain-English summary

Custom Truck and Body Works is recalling certain 2020 Ford F-550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. The recall addresses a defect where these displays may experience low voltage spikes, causing them to lock up or become nonfunctional due to varying electrical installations.

If the LCD display becomes locked up or non-functional, it can delay emergency efforts, which increases the risk of injury. The manufacturer has not yet provided a schedule for recall notification.

Dealers will replace the IV Standard LCD displays free of charge. Owners may contact Custom Truck customer service at 1-888-712-2963 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
CUSTOM TRUCK & BODY WORKS FORD F-550
Brand
CUSTOM TRUCK & BODY WORKS
Manufacturer
Custom Truck And Body Works
Category
Vehicle — Commercial Truck
Hazard
Affected units
990

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • FORD F-550

Distribution

Distributed nationwide across the United States.

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