The Recall Desk
Our severity:HighNHTSA·24V347000·Announced 2024-05-16

Custom Truck Recalls 2020 Ford F-550 for Electrical Fire Risk

Custom Truck is recalling one 2020 Ford F-550 because a wiring fault may cause electrical circuits to overheat and increase fire risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk of fire due to electrical overheating, which is a risk-of-harm product defect where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

Custom Truck and Body Works is recalling one 2020 Ford F-550 vehicle equipped with Weldon 8X16 Input-Output nodes. The recall addresses a defect in the electrical system wiring where the firmware in the node may fail to shut off the output pin during a short circuit or wiring failure.

This malfunction can result in overloaded electrical circuits that overheat, thereby increasing the risk of fire. The source text does not report any injuries, deaths, or fires associated with this defect.

Owners will be notified by mail starting May 17, 2024. Custom Truck will update the firmware free of charge to correct the issue. Owners may contact Custom Truck customer service at 1-888-712-2963 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
CUSTOM TRUCK & BODY WORKS FORD F-550
Brand
CUSTOM TRUCK & BODY WORKS
Manufacturer
Custom Truck And Body Works
Category
Vehicle — Commercial Truck
Hazard
Affected units
1

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • FORD F-550

Distribution

Distributed nationwide across the United States.

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