The Recall Desk
HighNHTSA·21V268000·Announced 2021-04-19

Proterra Recalls 2019-2020 Catalyst Buses Due to Door Software Defect

Proterra is recalling 2019-2020 Catalyst 40-foot buses because a software defect may allow the rear door to open unexpectedly, increasing injury risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

Proterra, Inc. is recalling certain 2019-2020 Catalyst 40-foot buses. The recall addresses a software defect in the body controller that operates the door motor. This defect may allow the rear door to open unexpectedly without the driver's awareness.

The unexpected opening of the rear door increases the risk of injury. Proterra will notify owners, and dealers will update the software free of charge. Owner notification letters were mailed on June 11, 2021.

Owners may contact Proterra customer service at 1-864-438-0000. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
PROTERRA CATALYST
Brand
PROTERRA
Manufacturer
Proterra, Inc.
Category
Vehicle — Bus
Hazard
Affected units
12

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • CATALYST

Distribution

Distributed nationwide across the United States.

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