The Recall Desk
Our severity:HighNHTSA·24V655000·Announced 2024-09-06

Phoenix Motorcars Transit Buses Recalled for Electrical System Fire Risk

Phoenix Motorcars is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle software may cause the radiator fan electrical circuit to overheat, increasing fire risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall addresses a structural vehicle defect involving an electrical fire hazard with significant potential impact on safety. However, no injuries, deaths, or property damage have been reported. The hazard is theoretical—a potential fire risk from electrical circuit overheat—falling under the rubric criterion for high-risk products where injury has not yet been reported.

Plain-English summary

Phoenix Motorcars is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat, creating an increased risk of fire.

Owners were notified by mail on October 15, 2024. Dealers will update the vehicle software at no charge to correct this issue.

Owners can contact Phoenix customer service at 1-909-987-0815 for information about the recall or to schedule service. Additionally, owners may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

The recalled product

Product
PROTERRA CATALYST, ZX5
Brand
PROTERRA
Manufacturer
Phoenix Motorcars
Category
Vehicle — Transit Bus
Hazard
Affected units
483

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • CATALYST
  • ZX5

Distribution

Distributed nationwide across the United States.

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