The Recall Desk
Our severity:HighNHTSA·20V327000·Announced 2020-06-05

Class C Motorhome Manual Error Increases Rollaway Risk for 2019–2021 Models

Jayco is recalling certain 2019–2021 Class C motorhomes because the Operator's Manual contains incorrect information about the automatic parking function, which could lead to unintended vehicle movement or rollaway.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a risk-of-harm vehicle safety issue. Incorrect manual instructions about the automatic parking function could lead to vehicle rollaway or unintended movement. No injuries or deaths have been reported. This falls under the 'risk-of-harm products where injury has not yet been reported' criterion.

Plain-English summary

Jayco, Inc. is recalling certain 2019–2021 Class C motorhomes built on Mercedes-Benz Sprinter and Freightliner Sprinter chassis. The affected models include the Entegra Qwest and Jayco Melbourne and Melbourne Prestige models. The Operator's Manual in these vehicles contains incorrect information about how the automatic parking function (Auto-P) operates.

If drivers rely on the incorrect manual instructions, the vehicle may roll away or move unexpectedly, increasing the risk of a crash.

Jayco will notify owners at no cost. Mercedes-Benz or Freightliner Sprinter dealers will provide corrected Auto-P information and an updated Operator's Manual. A corrected booklet is also available online. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267 with questions.

For more information, owners can also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.safercar.gov.

The recalled product

Product
ENTEGRA, JAYCO QWEST, MELBOURNE, MELBOURNE PRESTIGE
Brand
ENTEGRA
Manufacturer
Jayco, Inc.
Category
Vehicle — Motorhome
Hazard
Affected units
666

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • QWEST
  • MELBOURNE
  • MELBOURNE PRESTIGE

Distribution

Distributed nationwide across the United States.

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