The Recall Desk
Our severity:SevereNHTSA·20V388000·Announced 2020-07-02

Brake Hose Chafing in 2019-2021 Entegra Qwest and Jayco Motorhomes

Jayco recalls 2019-2021 Entegra Qwest and Jayco Melbourne motorhomes because the front fender liner can chafe the brake hose, causing brake fluid loss and extended stopping distances.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: This is a structural vehicle defect involving the brake system, a critical safety component. The defect can result in brake fluid loss and extended stopping distances, directly compromising vehicle safety and increasing crash risk.

Plain-English summary

Jayco, Inc. is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on a Mercedes-Benz Sprinter chassis. Approximately 666 vehicles are affected.

The rear section of the front-axle fender liner may contact and chafe the brake hose. This chafing can cause the brake hose to leak, resulting in a loss of brake fluid. Loss of brake fluid extends the stopping distance required to halt the vehicle, increasing the risk of a crash.

Owners should contact Jayco customer service at 1-800-517-9137. Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses free of charge. The fender liners will also be modified. The recall began on July 14, 2020.

For more information, owners can contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.safercar.gov.

The recalled product

Product
ENTEGRA, JAYCO QWEST, MELBOURNE, MELBOURNE PRESTIGE
Brand
ENTEGRA
Manufacturer
Jayco, Inc.
Category
Vehicle — Motorhome / Brake System
Hazard
Affected units
666

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • QWEST
  • MELBOURNE
  • MELBOURNE PRESTIGE

Distribution

Distributed nationwide across the United States.

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