The Recall Desk
Our severity:HighNHTSA·19V709000·Announced 2019-10-04

Mercedes-Benz Recalls 2020 GLE and GLS Models for Detaching Window Trim

Mercedes-Benz is recalling 13,799 2020 GLE and GLS vehicles because rear door window trim may detach, creating a road hazard that increases crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a structural component that can detach and create a road hazard, increasing the risk of a crash. This fits the 'High' severity criterion for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The recall involves 13,799 units where the rear door window trim may detach.

The detached trim can become a road hazard, which increases the risk of a crash. No specific injuries or fatalities are reported in the source text.

Dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began on November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ GLS 580 4MATIC, GLE 350, GLE 450, GLS450
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — SUV
Hazard
Affected units
13,799

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • GLS 580 4MATIC
  • GLE 350
  • GLE 450
  • GLS450

Distribution

Distributed nationwide across the United States.

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