The Recall Desk
HighNHTSA·19V648000·Announced 2019-09-09

Mercedes-Benz Recalls 2020 GLE Models for Missing Head Restraint Manual Info

Mercedes-Benz is recalling 2020 GLE 350 and GLE 450 vehicles because the owner's manuals lack instructions for adjusting third-row head restraints, violating federal safety standards.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (improper head restraint adjustment) where injury has not yet been reported, fitting the 'High' severity criteria for potential injury without confirmed incidents.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The recall involves 1,478 vehicles. The defect is that the owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash. No specific injuries or fatalities are reported in the source text, but the hazard is a potential increase in injury risk during a collision due to lack of proper guidance.

Mercedes-Benz will notify owners, and dealers will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began on November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
MERCEDES-BENZ GLE 350, GLE 450
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — SUV
Hazard
Affected units
1,478

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • GLE 350
  • GLE 450

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same manufacturer · Mercedes-Benz USA, LLC.

See all →

Same hazard · injury risk

See all →