Mercedes-Benz Metris Recalled for Incorrect Operator's Manual
Daimler Vans USA is recalling 2019 Mercedes-Benz Metris vehicles because the printed operator's manual may not match the vehicle's features, increasing crash risk.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product (vehicle) where the defect increases the risk of a crash, but no injuries or fatalities have been reported in the source text.
Plain-English summary
Daimler Vans USA, LLC is recalling certain 2019 Mercedes-Benz Metris vehicles. The recall addresses a defect where vehicles may have been delivered with a printed operator's manual that does not match the vehicle's actual features and operating instructions.
The incorrect manual may fail to describe the proper operation of the vehicle, which increases the risk of a crash. The recall began on September 12, 2019.
Daimler Vans USA will notify owners, and dealers will replace the information package, including the printed version of the operator's manual, maintenance booklet, and information sheets, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-BENZ METRIS
- Brand
- MERCEDES-BENZ
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Commercial Van
- Hazard
- Affected units
- 2
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (1)
- METRIS
Distribution
Distributed nationwide across the United States.
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