The Recall Desk
HighNHTSA·16V438000·Announced 2016-06-15

Mercedes-Benz Recalls 2016 C300 Vehicles for Steering Software Error

Mercedes-Benz is recalling 2016 C300 4Matic vehicles because a software error may cause the electric power steering assist system to shut down, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a steering system defect that increases the risk of a vehicle crash, fitting the 'High' severity criterion for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain model year 2016 C300 4Matic vehicles manufactured between November 4, 2015, and March 1, 2016. The recall addresses a potential software error in the electric power steering assist system that may cause the system to shut down.

If the power steering assist shuts down, drivers will need to apply extra steering effort, particularly at lower speeds. This loss of assist increases the risk of a vehicle crash. No specific injuries or fatalities are reported in the source text.

Mercedes-Benz will notify owners, and dealers will update the software for the electric power steering control unit free of charge. The recall began in January 2017. Owners can contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ C300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Steering System
Hazard
Affected units
17

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • C300

Distribution

Distributed nationwide across the United States.

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