The Recall Desk
HighNHTSA·15V845000·Announced 2015-12-16

Mercedes-Benz Recalls 2015 C300 and C400 Sedans for Steering Software Error

Mercedes-Benz is recalling 2015 C300 and C400 4MATIC sedans because a software error may cause a loss of electric power steering assist, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (loss of steering assist increasing crash risk) where no specific injuries or fatalities have been reported in the source text, fitting the High severity criteria.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain model year 2015 C300 and C400 4MATIC sedans manufactured between January 27, 2014, and December 1, 2014. The recall affects approximately 28,452 vehicles.

The recall is due to an error in the electric power steering control unit software. This defect may result in a loss of electric power steering assist. If this occurs, drivers will require extra steering effort, particularly at lower speeds, which increases the risk of a vehicle crash.

Mercedes-Benz will notify owners, and dealers will update the power steering software free of charge. The recall began on January 15, 2016. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ C400, C300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Steering System
Hazard
Affected units
28,452

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • C400
  • C300

Distribution

Distributed nationwide across the United States.

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Same hazard · loss of steering assist

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