The Recall Desk
Our severity:HighNHTSA·15V415000·Announced 2015-06-30

GM Recalls SUVs for Power Liftgate Gas Strut Wear Risk

General Motors is recalling 2007-2012 Buick Enclave, Chevrolet Traverse, GMC Acadia, and Saturn Outlook vehicles because power liftgate gas struts may wear prematurely, causing the liftgate to fall suddenly.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a structural defect where a heavy vehicle component may fall and strike a person, posing a risk of injury. No injuries or fatalities are reported in the source text, and the agency classification is not provided, fitting the 'High' criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

General Motors LLC is recalling certain model year 2007-2012 Buick Enclave, Chevrolet Traverse, GMC Acadia, and Saturn Outlook vehicles equipped with the power liftgate option. The recall covers approximately 691,144 vehicles manufactured between 2006 and 2012. The specific manufacturing dates for each model are: Buick Enclave (January 3, 2007, to February 29, 2012), Chevrolet Traverse (July 6, 2008, to March 9, 2012), GMC Acadia (September 15, 2006, to February 29, 2012), and Saturn Outlook (August 17, 2006, to March 18, 2010).

The affected vehicles have gas struts that hold the power liftgate up when open. These struts may prematurely wear, which could cause the open liftgate to suddenly fall. If the liftgate falls unexpectedly, it may strike a person, increasing their risk of injury.

GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the liftgate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

The recalled product

Product
GMC, CHEVROLET, BUICK ACADIA, TRAVERSE, ENCLAVE, OUTLOOK
Brand
GMC
Manufacturer
General Motors LLC
Category
Vehicle — SUV / Crossover
Hazard
Affected units
691,144

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • ACADIA
  • TRAVERSE
  • ENCLAVE
  • OUTLOOK

Distribution

Distributed nationwide across the United States.

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