The Recall Desk
Our severity:HighNHTSA·15V175000·Announced 2015-03-25

Ford Recalls 2011-2015 F-Series Trucks With Emergency Vehicle Packages

Ford is recalling 6,322 model year 2011-2015 F-350, F-450, and F-550 trucks equipped with ambulance or fire engine packages due to a software defect that may cause the engine to shut down unexpectedly.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (emergency vehicles) where injury has not yet been reported, fitting the criteria for a High severity score.

Plain-English summary

Ford Motor Company is recalling certain model year 2011-2015 Ford F-350, F-450, and F-550 trucks manufactured between February 22, 2010, and January 30, 2015. The recall affects 6,322 vehicles equipped with ambulance or fire engine preparation packages. The defect involves the Powertrain Control Module (PCM) software, which may incorrectly detect an Exhaust Gas Temperature Sensor (EGT) fault. This false fault indicates the vehicle is too hot, causing the engine management system to shut down the engine and prevent immediate restart.

The primary risk associated with this defect is that an engine shut down and subsequent cool-down period may delay medical treatment or assistance to those needing it, increasing their risk of injury. This is particularly relevant for the emergency vehicles affected by the recall.

Ford will notify owners, and dealers will update the Powertrain Control Module (PCM) software free of charge. The recall began on April 22, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S09. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
FORD F-550 SD, F-450 SD, F-350 SD
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Truck
Hazard
Affected units
6,322

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • F-550 SD
  • F-450 SD
  • F-350 SD

Distribution

Distributed nationwide across the United States.

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