The Recall Desk
Our severity:SevereNHTSA·14V204000·Announced 2014-04-17

Ford Recalls 2015 Super Duty Trucks for Transmission Software Error

Ford is recalling 2015 F-250, F-350, F-450, and F-550 Super Duty trucks because a software error may cause the vehicle to briefly engage Reverse when Drive is selected.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect where the transmission may engage the wrong gear, creating a significant risk of a crash.

Plain-English summary

Ford Motor Company is recalling certain model year 2015 F-250, F-350, F-450, and F-550 Super Duty trucks. The affected vehicles were manufactured between September 13, 2013, and March 28, 2014, and are equipped with 6.2L gasoline or 6.7L diesel engines and 6R140 transmissions.

The recall addresses an error in the transmission control software. When shifting from "Park" to "Drive," the vehicle may display "Drive" on the gear selector but actually engage "Reverse" for 1.5 seconds before engaging "Drive." This condition does not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102. If the vehicle is in "Reverse" while the gear selection shows "Drive," unexpected movement could occur, increasing the risk of a crash.

Ford will notify owners, and dealers will update the transmission software free of charge. The recall began on May 6, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14C04. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.safercar.gov.

The recalled product

Product
FORD F-550 SD, F-450 SD, F-250 SD, F-350 SD
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Truck
Hazard
Affected units
3,973

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • F-550 SD
  • F-450 SD
  • F-250 SD
  • F-350 SD

Distribution

Distributed nationwide across the United States.

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