The Recall Desk
Our severity:SevereNHTSA·12V295000·Announced 2012-06-26

Prevost Recalls 2009-2012 Volvo 9700 Motor Coaches Due to Software Error

Prevost is recalling 2009-2012 Volvo 9700 motor coaches because a software error may cause the vehicle to stop suddenly if the wheelchair lift door is not fully closed.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect where a software error causes sudden braking, increasing the risk of a crash, which aligns with the 'Severe' criteria for significant injury or property damage reports.

Plain-English summary

Prevost Cars, Inc. is recalling certain model year 2009-2012 Volvo 9700 motor coaches. The recall involves 27 vehicles affected by a software error in the electrical system.

Due to this software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed. If this occurs, the vehicle may suddenly stop without warning, increasing the risk of a crash.

Prevost will notify owners, and dealers will update the software free of charge. The safety recall began on July 13, 2012. Owners may contact Prevost Car Inc., Service Department toll-free at 1-866-870-2046 or 1-418-831-2046.

The recalled product

Product
VOLVO BUS 9700
Brand
VOLVO BUS
Manufacturer
PREVOST CARS, INC.
Category
Vehicle — Motor Coach
Hazard
Affected units
27

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • 9700

Distribution

Distributed nationwide across the United States.

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