Quantum Rehab R-TRAK Powered Wheelchair Controller Recalled Due to Software Issue
Pride Mobility Products Corp. is recalling Quantum Rehab R-TRAK powered wheelchairs due to a software issue that can cause unexpected braking or system crashes.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a high-risk product where a defect (unexpected braking) poses a risk of physical injury, though no specific injuries were reported in the text.
Plain-English summary
Pride Mobility Products Corp. is recalling the Quantum Rehab R-TRAK powered wheelchair (Model/Catalog Number: R-TRAK) due to a software issue in the controller. The recall affects approximately 1,102 units distributed worldwide, including in the United States, Canada, and Australia.
If a user selects the "Remind Me Later" option for reminders, a pop-up message may appear while the wheelchair is in use. If this occurs while the wheelchair is being driven, the device may perform an unexpected park brake stop, which could lead to a fall or injury. If the pop-up appears while the wheelchair is not being driven, the control system may crash and remain in pre-operational mode.
Users should be aware of this software behavior. The manufacturer has released software version 2.0.13 to address this issue, replacing version 2.0.11.
The recalled product
- Product
- Brand Name: Quantum Rehab Product Name: R-TRAK Model/Catalog Number: R-TRAK Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller
- Manufacturer
- Pride Mobility Products Corp.
- Affected units
- 1,102
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (1)
- Lot Code: R-TRAK 0060650920022*6 K011993 D049085 41875 ITI
Distribution
Part of a larger recall action
This product is one of 13 recalled by Pride Mobility Products Corp. under a single FDA (Devices) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.
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