Powered Wheelchair Controller Software Recall by Pride Mobility
Pride Mobility is recalling 1,102 Q6 Edge 3 Stretto powered wheelchairs with controller software version 2.0.11 due to a defect that may cause unexpected brake stops or control system crashes.
What this means for you
Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.
Our severity reasoning: This is an FDA Class II recall involving a powered wheelchair controller software defect that may cause unexpected brake stops or control system crashes, posing a risk of falls or injury. Per the rubric, FDA Class II recalls with injury risk are classified as Severe (score 4).
Plain-English summary
Pride Mobility Products Corp. is recalling 1,102 units of the Quantum Rehab Q6 Edge 3 Stretto powered wheelchair (ITI), model number 890.3860, equipped with controller software version 2.0.11. The affected units were distributed nationwide in the U.S. and in Canada and Australia.
The recall is being issued because if the 'Remind Me Later' option is selected for user reminders, reminder pop-up messages may appear while the wheelchair is in use. If this occurs while driving the wheelchair, the wheelchair may perform an unexpected park brake stop, which may result in fall or injury. If this occurs while not driving the wheelchair, the control system may crash and remain in pre-operational mode.
Consumers using the affected wheelchairs should contact Pride Mobility or their healthcare provider. The firm is providing a software update (version 2.0.13) to resolve the issue. Until the update is applied, users should avoid selecting the 'Remind Me Later' option for reminders.
The recall was classified by the FDA as a Class II recall, indicating a potential for temporary or medically reversible adverse health consequences with a remote probability of serious health consequences.
The recalled product
- Product
- Brand Name: Quantum Rehab Product Name: Q6 Edge 3 Stretto Model/Catalog Number: Q6 Edge 3 Stretto Software Version: 2.0.11, new version: 2.0.13 Product Description: Wheelchair, Powered (ITI), 890.3860 Component: Controller
- Manufacturer
- Pride Mobility Products Corp.
- Affected units
- 1,102
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (1)
- Lot Code: Q6 Edge 3 Stretto 0060650920018*9 K143383 D246699 41875 ITI
Distribution
Part of a larger recall action
This product is one of 13 recalled by Pride Mobility Products Corp. under a single FDA (Devices) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.
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