The Recall Desk
ModerateFDA (Food)·F-1964-2013·Announced 2013-10-09

Novartis Recalls Benefiber Non-Thickening Powder Due to Consumer Complaints

Novartis Consumer Health is recalling Benefiber Non-Thickening Powder, Sugar Free, due to a relatively high number of consumer complaints.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The recall is classified as FDA Class II, and the source text cites consumer complaints as the reason without reporting specific illnesses, injuries, or deaths, fitting the criteria for a moderate severity voluntary precautionary recall.

Plain-English summary

Novartis Consumer Health is voluntarily recalling Benefiber Non-Thickening Powder, Sugar Free, in various bottle and stick pack configurations. The recall was initiated due to the receipt of a relatively high number of consumer complaints regarding the product.

The affected product was distributed nationwide, including military distribution, as well as to Panama and Belize. The recall covers approximately 19.9 million consumer units. Specific lot codes for the various package sizes are listed in the official recall notice.

Consumers who have purchased this product should check their lot codes against the list provided by the FDA. If the product matches the recalled lot codes, consumers should stop using it and contact Novartis Consumer Health for further instructions or a refund.

The recalled product

Product
Benefiber Non-Thickening Powder, Sugar Free, packaged in the following configurations: (1) 2.8-oz. (20 servings) bottles, UPC 300670044206; (2) 4.6-oz. (32 servings) bottles, UPC 300670044329; (3) 5.4-oz. (38 servings) bottles, UPC 300670044381; (4) 8.6-oz. (62 ser
Manufacturer
Novartis Consumer Health
Category
Food — Dietary Supplement
Hazard
Affected units
19,900,520

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (20)

  • 2.8-oz. (20 servings) bottles: 10081233
  • 10084981
  • 10086954
  • 10087654
  • 10089097
  • 10090985
  • 10095687
  • 10095688
  • 10102413
  • 10102758
  • 10106405
  • 10107215
  • 10110117
  • 0112155
  • 10115504
  • 10119610
  • 10120346
  • 10123373
  • and 10124210
  • 4.6-oz. (32 servings) bottles: 10093120

Distribution

Distributed nationwide across the United States.

Part of a larger recall action

This product is one of 6 recalled by Novartis Consumer Health under a single FDA (Food) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.

See all 6 products in this recall →

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