The Recall Desk
ModerateFDA (Food)·F-1960-2013·Announced 2013-10-09

Novartis Recalls Benefiber Plus Heart Health Powder Due to Consumer Complaints

Novartis Consumer Health is recalling Benefiber Plus Heart Health Non-Thickening Powder due to a high number of consumer complaints. The product was distributed nationwide and to Panama and Belize.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The recall is classified as FDA Class II and is driven by consumer complaints without reported illnesses or injuries, fitting the criteria for a moderate severity voluntary precautionary recall.

Plain-English summary

Novartis Consumer Health is voluntarily recalling Benefiber Plus Heart Health Non-Thickening Powder, Sugar Free, packaged in 6.4-oz (48 servings) bottles. The recall is being conducted due to the receipt of a relatively high number of consumer complaints regarding the product.

The affected product is identified by UPC 300673002487 and specific lot codes including 10118915, 10118916, 10118917, 10118918, 10120338, 10120361, 10122590, 10122591, 10123950, 10126662, and 10127371. A total of 170,220 bottles were distributed nationwide, including military distribution, as well as to Panama and Belize.

Consumers should check their inventory for the specific UPC and lot codes listed above. If they possess the affected product, they should stop using it and follow instructions provided by the recalling firm or the FDA for disposal or return.

The recalled product

Product
Benefiber Plus Heart Health Non-Thickening Powder, Sugar Free, packaged in 6.4-oz (48 servings) bottles, UPC 300673002487. Distributed by: Novartis Consumer health, Inc., Parsippany, NJ 07054-0622. Made in France.

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (11)

  • 10118915
  • 10118916
  • 10118917
  • 10118918
  • 10120338
  • 10120361
  • 10122590
  • 10122591
  • 10123950
  • 10126662
  • and 10127376

Distribution

Distributed nationwide across the United States.

Part of a larger recall action

This product is one of 6 recalled by Novartis Consumer Health under a single FDA (Food) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.

See all 6 products in this recall →