The Recall Desk
ModerateFDA (Food)·F-1959-2013·Announced 2013-10-09

Novartis Recalls Benefiber Fiber Supplement Due to Consumer Complaints

Novartis Consumer Health is recalling specific bottles of Benefiber Fiber Supplement because of a high number of consumer complaints.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The recall is classified as FDA Class II, which typically indicates a situation where use of the product might cause temporary or medically reversible health consequences. The source cites consumer complaints but does not report specific injuries or illnesses, fitting the Moderate category for a precautionary or complaint-driven recall without confirmed severe harm.

Plain-English summary

Novartis Consumer Health is voluntarily recalling specific bottles of Benefiber Fiber Supplement, Orange Natural Flavor, Non-Thickening Powder, Sugar Free. The affected products are packaged in 5.7-oz., 9.4-oz., and 18.7-oz. bottles and were distributed nationwide, including military distribution, as well as to Panama and Belize.

The recall was initiated due to the receipt of a relatively high number of consumer complaints. The source text does not specify the nature of these complaints or any specific safety hazards, illnesses, or injuries associated with the product.

Consumers should check their bottles for the specific UPCs and lot codes listed in the official recall notice. If they possess the affected product, they should stop using it and follow the instructions provided by Novartis Consumer Health for a refund or replacement.

The recalled product

Product
Benefiber Fiber Supplement, Orange Natural Flavor, Non-Thickening Powder, Sugar Free, packaged in 5.7-oz. (35 servings) bottles, UPC 300670068356, 9.4-oz (58 servings) bottles, UPC 300670068585, and 18.7-oz. (115 servings) bottles, UPC 300670068158. Distributed by: Novartis Con
Manufacturer
Novartis Consumer Health
Category
Food — Dietary Supplement
Hazard
Affected units
226,381

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (9)

  • 5.7-oz. (35 servings) bottles: 10100230
  • 9.4-oz. (58 servings) bottles: 10119358
  • 10121489
  • 10121490
  • 24596401
  • 24596402
  • 24680101
  • and 24767601
  • and 18.7-oz. (115 servings) bottles: 24596701.

Distribution

Distributed nationwide across the United States.

Part of a larger recall action

This product is one of 6 recalled by Novartis Consumer Health under a single FDA (Food) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.

See all 6 products in this recall →

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