The Recall Desk
HighCPSC·25090·Announced 2025-01-16

Lexmark Specialty Printers Recalled Due to Fire Hazard

Lexmark is recalling about 43,510 MS725dvn and MX725adve specialty printers because a metal part can dislodge and cause fire. One fire has been reported, though no injuries or damage resulted.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: Fire hazard with one reported fire incident but no reported damage or injuries. Fits the High category as a risk-of-harm product where fire occurrence has been documented but no resulting harm is yet reported.

Plain-English summary

Lexmark International Inc. is recalling approximately 43,510 MS725dvn and MX725adve specialty printers sold in the United States, plus about 4,000 additional units sold in Canada. These printers are used to print on paper, vinyl signs, banners, and other plastics.

A metal part inside the printer can dislodge, posing a fire hazard. The firm has received two reports of printers overheating, including one reported fire. As of the recall date, no damage or injuries have been reported.

The printers were sold online through lexmark.com, CDW Logistics, Tech Data Product Management Inc., and Insight Direct USA Inc. from June 2018 through November 2024, priced between $1,000 and $4,200.

Consumers should immediately stop using the recalled printers and contact Lexmark for a free repair part that snaps into place inside the rear access panel. Consumers can contact Lexmark toll-free at 866-470-1574 (Monday-Friday, 9 a.m. to 9 p.m. ET), by email at [email protected], or online at lexmark.com/recall.

The recalled product

Product
MS725dvn and MX725adve Specialty Printers
Manufacturer
Lexmark International Inc., of Lexington, Kentucky
Category
Consumer Product — Office Equipment / Printers
Hazard
  • fire
  • overheating
Affected units
43,510

Distribution

Distributed nationwide across the United States.

Related recalls

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