The Recall Desk
Our severity:SevereCPSC·12101·Announced 2012-02-02

HP Recalls Fax Machines Due to Fire and Burn Hazards

Hewlett-Packard is recalling HP Fax 1040 and 1050 machines because an internal electrical component failure can cause overheating, posing fire and burn hazards.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with reported property damage and a minor burn injury, which aligns with the rubric criteria for 'Severe' (significant injury/property-damage reports).

Plain-English summary

Hewlett-Packard Co. is recalling HP Fax 1040 and 1050 machines due to a potential internal electrical component failure that can cause the units to overheat. This defect poses fire and burn hazards to consumers and their property. The recalled machines are dark gray, measure approximately 11 inches high by 14 1/2 inches wide, and feature the HP logo and model number on the front.

Hewlett-Packard is aware of seven reports of these fax machines overheating and catching fire, resulting in property damage. These incidents include one instance of significant property damage and one instance of a minor burn injury to a consumer's finger. Six of the incidents were reported in the U.S., and one was reported in Canada. The company sold about 928,000 units in the U.S. and 240,000 units in Canada and Mexico between November 2004 and December 2011 for between $90 and $120. Some of the recalled units were replacements for a previous recall involving HP fax model 1010 in June 2008.

Consumers should immediately stop using the recalled fax machines and disconnect them from the electrical outlet. They should contact HP toll-free at (888) 654-9296 between 6 a.m. and 6 p.m. MT Monday through Friday, or visit the firm's website at http://www.hp.com/go/faxrecall/US-en to arrange for a rebate on an authorized replacement HP fax machine or a partial rebate on certain HP ink jet printers.

The recalled product

Product
HP fax 1040 and 1050 machines
Manufacturer
Hewlett-Packard Co., of Palo Alto, Calif.
Category
Consumer Product — Office Equipment
Hazard
Affected units
928,000

Distribution

Distributed nationwide across the United States.

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