The Recall Desk
HighCPSC·95074·Announced 1995-02-02

HP Recalls 10,000 Officejet Printers Due to Electrical Shock Hazard

Hewlett-Packard is recalling 10,000 Officejet printer-fax-copiers because a manufacturing defect in the power supply could cause electrical shock.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electrical shock) where injury has not yet been reported, which aligns with the High severity criteria.

Plain-English summary

Hewlett-Packard Company, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily recalling 10,000 HP Officejet combination printer/fax/copiers. The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.

The recalled Officejet model C2890A was sold in the U.S. and Canada. Only units with 10-digit serial numbers beginning with specific digits (US4B1 through US4B9, US4C1 through US4C9, US4BA through US4BU, or US4CA through US4CK) are affected. The serial number is located on the rear label above the power cord.

HP discovered the problem during routine internal quality testing and has received no reports of problems, complaints, or incidents. Customers using one of these units may obtain a replacement by contacting the HP Officejet helpline at (800) 756-0608 and entering 7 at the first prompt, between 8 A.M. and 4 P.M. PST Monday through Friday.

The recalled product

Product
Hewlett-Packard (HP) Officejet combination printer/fax/copiers
Manufacturer
Hewlett-Packard (HP)
Category
Consumer Product — Office Equipment
Hazard

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · electrical shock

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