The Recall Desk
Our severity:HighCPSC·12717·Announced 2012-02-02

Konica Minolta Recalls Four Laser Printer Models Due to Fire Hazard

Konica Minolta is recalling four laser printer models because they can short circuit and overheat, posing a fire hazard. No injuries have been reported.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a fire hazard, which is a risk-of-harm product. The source explicitly states that no injuries have been reported, which aligns with the rubric criteria for a score of 3 (High).

Plain-English summary

Konica Minolta Business Solutions U.S.A. Inc. is recalling four desktop models of laser color printers: Magicolor 4750DN, Magicolor 3730DN, Bizhub C35, and Bizhub C35P. The recall involves approximately 8,430 units manufactured in China. The printers are dark and light gray in color and have "Konica Minolta" printed on the top of the front door. Model numbers are located on the plate attached to the side of the printer as well as the bottom of the front door.

The printers can short circuit and overheat during use, posing a fire hazard. The firm is aware of two reports of the printers overheating, but no injuries have been reported. The printers were sold from June 2010 through March 2011 for between $900 and $3,500 through various value-added resellers, direct retail sales, and authorized Konica Minolta dealers.

Consumers of the Magicolor 3730DN and 4750DN should stop using the printers immediately and contact Konica Minolta to schedule a free replacement. Consumers of the Bizhub C35 and C35P will be visited by an authorized service agent for repair and replacement of the faulty component. For additional information, consumers can contact Konica Minolta toll-free at (800) 825-5664 (Press 5) between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday, or visit the firm's website at www.kmbs.konicaminolta.us.

The recalled product

Product
Konica Minolta Printers
Manufacturer
Konica Minolta Business Solutions U.S.A. Inc., of Ramsey, N.J.
Category
Consumer Product — Office Equipment
Hazard
Affected units
8,430

Distribution

Distributed nationwide across the United States.

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