The Recall Desk
HighCPSC·19060·Announced 2019-02-06

Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard

Dell is recalling hybrid power adapters sold with power banks because the casing can break, exposing internal metal components and posing an electric shock hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electric shock) where injury has not yet been reported, which corresponds to a High severity score of 3 per the rubric.

Plain-English summary

Dell Inc. is recalling hybrid power adapters sold with power banks due to a shock hazard. The adapter casing can break and detach, exposing internal metal components. Dell has received 11 reports of the adapters breaking and exposing internal components, but no injuries have been reported.

The recalled adapters were manufactured from January 2017 through March 2017. They are black, darker than the power bank, and feature a Dell logo on the back label. The adapters have a manufacture code printed on the back in the format "CN-05G53P - LOC00 - XXX - XXXX - AXX". A full listing of recalled codes is available at www.dellproduct.com. Approximately 8,900 units were sold in the United States and about 475 in Canada between February 2017 and August 2018 for between $125 and $200.

Consumers should immediately stop using the recalled hybrid power adapters. They should contact Dell toll-free at 855-305-9057 or visit www.dellproduct.com to receive instructions for a free replacement adapter.

The recalled product

Product
Hybrid Power Adapters sold with Power Banks
Manufacturer
Lite-On Technology Corporation of Taipei, Taiwan
Category
Consumer Product — Electronics
Hazard
Affected units
8,900

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · electric shock

See all →