The Recall Desk
HighCPSC·17201·Announced 2017-08-08

NVIDIA Recalls European Plug Heads for Power Adaptors Due to Shock Hazard

NVIDIA is recalling European plug heads for SHIELD power adaptors because they can break and expose metal prongs, posing an electric shock hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electric shock) where injury has been reported overseas but not in the U.S., fitting the High severity criteria for risk-of-harm products.

Plain-English summary

NVIDIA Corp. is recalling European plug heads sold with NVIDIA SHIELD power adaptors. The recall involves the European plug heads included with NVIDIA SHIELD World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The affected plug heads have two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate. The power adaptor has the model number SPA011AU5W2.

The plug heads can break, exposing metal prongs, which poses an electric shock hazard. There have been no reports of injuries or incidents in the U.S. However, NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

About 6,900 units were sold in the United States, and about 360 were sold in Canada. The plug heads were sold online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30. Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

The recalled product

Product
European plug heads for NVIDIA SHIELD™ power adaptors
Manufacturer
NVIDIA Corp., of Santa Clara, Calif.
Category
Consumer Product — Electronics Accessories
Hazard
Affected units
6,900

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · NVIDIA Corp., of Santa Clara, Calif.

See all →

Same hazard · electric shock

See all →