The Recall Desk
HighCPSC·16091·Announced 2016-02-03

Lutron Recalls Roller Shades Due to Falling Impact Hazard

Lutron Electronics is recalling about 30,000 Serena and SIVOIA QS TRIATHLON roller shades because they can fall from brackets, posing an impact hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (falling shades) where injury has not yet been reported, which aligns with the High severity criteria.

Plain-English summary

Lutron Electronics Co. Inc. is recalling approximately 30,000 custom-ordered Serena and SIVOIA QS TRIATHLON roller shades. The recall involves specific model numbers with date codes ranging from W45 to Y46, which were sold between November 2013 and November 2015. The affected shades are cordless and include battery-operated, plug-in, and manual models.

The window shades can become dislodged from their mounting brackets and fall, creating an impact hazard. Lutron has received 36 reports of shades falling, but no injuries have been reported. The products were sold at Home Depot, Lowe's, specialty window shading dealers, and online at SerenaShades.com for prices between $280 and $2,400. An additional 5,000 units were sold in Canada.

Consumers should contact Lutron immediately to receive instructions for inspecting their shades and to obtain a free repair kit to prevent falling. Consumers with recalled shades installed on doors should contact Lutron to receive a free replacement shade. Lutron can be reached toll-free at 844-478-2033 or online at www.lutron.com/safetynotice.

The recalled product

Product
Roller Shades
Manufacturer
Lutron Electronics Co. Inc., of Coopersburg, Pa.
Category
Consumer Product — Window Coverings
Hazard
Affected units
30,000

Distribution

Distributed nationwide across the United States.

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Same manufacturer · Lutron Electronics Co. Inc., of Coopersburg, Pa.

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Same hazard · impact hazard

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