The Recall Desk
HighCPSC·03197·Announced 2003-09-25

Sony Recalls VAIO Notebook Computers Due to Electric Shock Risk

Sony is recalling about 5,600 VAIO notebook computers because users could receive a mild electric shock when connected to a phone line.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk of electric shock, which is a risk-of-harm product defect, but no injuries have been reported, fitting the High severity criteria.

Plain-English summary

Sony Electronics Inc. is recalling certain Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27. The recall affects approximately 5,600 units sold from June 2003 through July 2003 at electronic and computer stores nationwide for about $1,500. The computers were manufactured by Sony Corp. of Tokyo, Japan, and imported from China.

The recall was issued because users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings. No injuries have been reported in connection with this defect. These specific models may also experience slow modem speeds, generally below 24K, while using the notebook's AC adapter.

Consumers with affected VAIO notebooks should disconnect their modem from the phone line immediately. They should contact Sony at (800) 880-9743 or visit www.sony.com/pcsupport to arrange for a free repair. Sony will also extend the limited warranty for repaired products to two years from the date of original purchase.

The recalled product

Product
Sony VAIO notebook computers
Manufacturer
Sony Corp., of Tokyo, Japan
Category
Consumer Product — Computers
Hazard
Affected units
5,600

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · electric shock

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