GE Interlogix Recalls Security Control Panels Due to Communication Failures
GE Interlogix is recalling approximately 18,000 security control panels because they may fail to send distress signals to emergency services, posing a safety risk.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the system may fail to alert emergency services, but the source explicitly states that no incidents or injuries have been reported.
Plain-English summary
GE Interlogix, of Tualatin, Ore., is recalling approximately 18,000 security control panels. The affected units include ZX400, ZX410, and ZX440F models experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors, as well as monitored ZX300 and ZX310 models. The brand name "Moose" is printed on the front of the keypad. These panels were sold nationwide by authorized dealers and distributors from November 1998 to March 2001 for between $40 and $260.
The recall is being conducted because the systems can fail to communicate with the central station that should receive distress signals. This failure would prevent the alerting of the fire department, police department, or ambulance service, posing a safety risk to consumers. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. CPSC and GE Interlogix are not aware of any incidents involving these panels, and the recall is intended to prevent the possibility of future incidents or injuries.
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. In the event of an emergency, consumers should not rely on their security systems to contact emergency personnel. For more information, consumers can contact GE Interlogix at (800) 648-7422 between 6:00 a.m. and 5:00 p.m. PT Monday through Friday or visit the firm's website at www.sentrol.com.
The recalled product
- Product
- Security Control Panel
- Manufacturer
- GE Interlogix, of Tualatin, Ore.
- Affected units
- 18,000
Distribution
Distributed nationwide across the United States.
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