Hospital Bed Fails to Send Remote Alerts Through Nurse Call System
Hillrom Centrella Smart+ hospital beds may fail to send remote alerts through the Rauland Responder 5 Nurse Call System, though local bed alerts still function. This could delay nursing staff notification of patient needs.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: FDA Class II recall involving a risk-of-harm product where no illnesses or injuries have been reported. The potential failure to send remote alerts through a nurse call system represents a meaningful patient safety risk in a hospital care environment.
Plain-English summary
Hillrom Centrella Smart+ hospital beds distributed worldwide are subject to an interface issue with the Rauland Responder 5 Nurse Call System. The beds have the potential to alert at the bed itself, but may fail to send a remote alert through the nurse call system to notify staff elsewhere.
This issue affects 2,967 beds manufactured by Baxter Healthcare Corporation with software version 1.27.000. The affected beds have been distributed nationwide in the United States as well as internationally to Canada and Australia, including government and military facilities.
The primary bed-side alert will still function, but the failure to send remote alerts through the nurse call system could delay staff notification of bed exit alerts and other patient-related events. This represents a risk to patient safety, as delayed staff response to bed alerts could result in harm.
Healthcare facilities should verify their system configuration and test the integration between their Centrella Smart+ beds and their Rauland Responder 5 system to ensure remote alerts are functioning properly. Contact Hillrom and the FDA for remediation options and additional guidance.
The recalled product
- Product
- a. Hillrom Centrella Smart+ Medical-Surgical Hospital Bed, Product codes: P7900B000001, P7900B100010, P7900B100024, P7900B100208, P7900B100273, P7900B100304, P7900B000005, P7900B100011, P7900B100025, P7900B100212, P7900B100277, P7900B100307, P7900B000010, P7900B100017…
- Manufacturer
- Baxter Healthcare Corporation
- Affected units
- 2,967
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (20)
- P7900B100010
- P7900B100024
- P7900B100208
- P7900B100273
- P7900B100304
- P7900B000005
- P7900B100011
- P7900B100025
- P7900B100212
- P7900B100277
- P7900B100307
- P7900B000010
- P7900B100017
- P7900B100026
- P7900B100222
- P7900B100281
- P7900B1SPL05
- P7900B000011
- P7900B100018
- P7900B100028
Distribution
Distributed nationwide across the United States.
Related recalls
Same manufacturer · Baxter Healthcare Corporation
See all →- HighBaxter Recalls Likorall Overhead Lifts Due to Motor Shaft Breakage Risk
FDA (Devices) · 2026-10-21
- ModerateBaxter Recalls Two VOLARA Systems Due to Potential Flow Rate Inaccuracy
FDA (Devices) · 2026-09-30
- ModerateBaxter PRO+ 36-inch Mattress Recalled for UDI Labeling Error
FDA (Devices) · 2026-09-30
- ModerateBaxter PRO+ Mattress Recalled for UDI Labeling Error
FDA (Devices) · 2026-09-30
- ModerateBaxter Recalls PRO+ MRS Mattress Due to UDI Labeling Error
FDA (Devices) · 2026-09-30
Same hazard · communication failure
See all →- ModeratePhilips Telemetry Monitor 5500 Device Reset Risk Recall
FDA (Devices) · 2026-07-01
- SevereEnhanced Verify Evaluation Handset May Fail to Connect to Neurostimulator
FDA (Devices) · 2025-05-07
- ModerateBeckman Coulter DxI 9000 Analyzer Communication Failure Recall
FDA (Devices) · 2025-03-26
- HighMedtronic Percept RC Implantable Neurostimulators Unable to Communicate with Programmer
FDA (Devices) · 2024-10-30
- HighArial Emergency Mobile App Restarts Cause Alert Overload and Call Failures
FDA (Devices) · 2024-06-12
Similar recalls
- HighHill-Rom Centrella Smart+ Bed Recall for Alert System Failure
FDA (Devices) · 2020-06-10
- SevereHillrom Centrella Hospital Bed Radio Frequency Emissions May Interfere with Medical Devices
FDA (Devices) · 2022-11-09
- HighVoalte Patient Safety software may fail to alert caregivers of safety changes
FDA (Devices) · 2023-07-05
- SevereHillrom WatchCare Incontinence System recalled for radio frequency interference risk
FDA (Devices) · 2022-11-09
- HighSenior Living Nurse Call Systems Failing to Alarm Due to Memory Issue
FDA (Devices) · 2022-01-26
- SevereHill-Rom Recalls 1,033 Centralia Smart+ Beds Due to Screw Defect
FDA (Devices) · 2020-08-05