The Recall Desk
HighNHTSA·24V944000·Announced 2025-07-12

2024 Jeep Grand Cherokee rearview camera display failure

Incorrect software in the rearview camera module may prevent image display on certain 2024 Jeep Grand Cherokee vehicles, reducing visibility when backing up.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a real safety defect (software failure preventing rearview camera image display) that creates risk of crashes through reduced visibility. No crashes, injuries, or deaths have been reported. The vehicle fails to meet FMVSS 111 rear visibility requirements, meeting the criterion for a risk-of-harm product where injury has not yet been reported.

Plain-English summary

Chrysler is recalling certain 2024 Jeep Grand Cherokee vehicles due to incorrect software in the rearview camera module. The defect may cause the rearview camera image to fail to display on the vehicle's display screen.

The affected vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 111, which establishes rear visibility requirements. Approximately 79,365 vehicles are affected by this recall.

Without a functioning rearview camera image, drivers have reduced visibility when backing up, increasing the risk of crashes. Chrysler has not reported any crashes or injuries related to this defect.

Dealers will update the rearview camera module software at no charge. Owner notification letters were mailed on January 21, 2025. Owners can contact FCA customer service at 1-800-853-1403 or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) to arrange a service appointment.

The recalled product

Product
2024 JEEP GRAND CHEROKEE
Brand
JEEP
Manufacturer
Chrysler (FCA US, LLC)
Category
Vehicle — Safety System
Hazard
  • visibility-loss
Affected units
79,365

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • GRAND CHEROKEE
  • WAGONEER
  • GRAND WAGONEER
  • GRAND CHEROKEE L

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · JEEP

Same category