The Recall Desk
HighNHTSA·21V729000·Announced 2021-09-21

2021 Jeep Grand Cherokee Rearview Camera Display Software Defect

A software error in the radio system of certain 2021 Jeep Grand Cherokee L vehicles may prevent the rearview camera from displaying, reducing rear visibility and increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The defect creates a risk of crashes due to reduced rear visibility and noncompliance with Federal Motor Vehicle Safety Standard 111. However, no injuries, deaths, or incidents are reported in the source, and the hazard is theoretical; therefore, this scores as High per the rubric.

Plain-English summary

Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles due to a radio software error. The error may prevent the rearview camera image from displaying on the vehicle's screen.

When the rearview image fails to display, the driver loses the benefit of rear visibility provided by the camera system. This reduction in rear visibility increases the risk of a crash. The vehicles affected by this recall fail to comply with Federal Motor Vehicle Safety Standard number 111, which establishes rear visibility requirements.

Approximately 69,138 vehicles are affected. Owners of affected vehicles should contact FCA US LLC customer service at 1-800-853-1403 or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) for assistance. FCA US LLC will provide a free software update to address this issue. Owner notification letters were mailed on December 28, 2021. FCA US LLC's reference number for this recall is Y67.

The recalled product

Product
JEEP GRAND CHEROKEE
Brand
JEEP
Manufacturer
Chrysler (FCA US, LLC)
Category
Vehicle
Hazard
Affected units
69,138

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • GRAND CHEROKEE

Distribution

Distributed nationwide across the United States.

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