The Recall Desk
HighNHTSA·24V344000·Announced 2024-05-15

2021-2023 Volkswagen ID.4 display software defect increases crash risk

Certain 2021-2023 Volkswagen ID.4 vehicles experience a software issue causing display failures that hide the speedometer and rearview camera. Dealers will update the software at no cost.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves loss of critical safety information (speedometer and rearview camera) that increases crash risk, but no injuries or crashes have been reported. It qualifies as a risk-of-harm product where injury has not yet been reported, placing it at Score 3 per the rubric.

Plain-English summary

Volkswagen is recalling certain 2021-2023 ID.4 vehicles due to a software issue affecting the center display and instrument panel. These displays may fail to boot completely or reset unexpectedly during operation.

When these displays malfunction, drivers may lose critical information including the speedometer reading and the rearview camera image. The loss of this information increases the risk of a crash. The affected vehicles do not comply with Federal Motor Vehicle Safety Standard No. 101 (Control and Displays) and No. 111 (Rear Visibility).

Volkswagen began mailing owner notification letters on December 20, 2024. The company will repair affected vehicles free of charge by updating the vehicle software at a dealer. Owners may contact Volkswagen customer service at 1-800-893-5298 for more information. The recall is identified as Volkswagen campaign number 919A. Approximately 79,965 vehicles are affected.

The recalled product

Product
VOLKSWAGEN ID.4
Brand
VOLKSWAGEN
Manufacturer
Volkswagen Group of America, Inc.
Category
Vehicle
Hazard
Affected units
79,965

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • ID.4

Distribution

Distributed nationwide across the United States.

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