The Recall Desk
Our severity:HighNHTSA·23V893000·Announced 2023-12-22

Mercedes-Benz Tourrider Coaches Recalled for Unsecured 120-Volt Outlets

Daimler Coaches is recalling 2022-2024 Mercedes-Benz Tourrider coaches because 120-volt outlets may detach, posing a shock hazard to passengers.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electrical shock) where injury has not yet been reported, which aligns with the 'High' severity criteria in the rubric.

Plain-English summary

Daimler Coaches North America is recalling certain 2022-2024 Mercedes-Benz Tourrider Business and Premium coaches. The recall involves 66 vehicles where the 120-volt passenger outlets may not be secured properly, allowing them to detach.

A detached 120-volt outlet can shock passengers, increasing the risk of injury. The source text does not report any specific injuries or illnesses associated with this defect.

Dealers will install a cavity socket and quadruple screw connection to secure the outlets, free of charge. Owner notification letters were mailed on February 13, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ TOURRIDER BUSINESS, TOURRIDER PREMIUM
Brand
MERCEDES-BENZ
Manufacturer
Daimler Coaches North America
Category
Vehicle — Motor Coach
Hazard
Affected units
66

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • TOURRIDER BUSINESS
  • TOURRIDER PREMIUM

Distribution

Distributed nationwide across the United States.

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