The Recall Desk
Our severity:HighNHTSA·23V733000·Announced 2023-11-01

Mercedes-Benz Recalls 2020 GLS 580 for Sunroof Software Error

Mercedes-Benz is recalling 2020 GLS 580 vehicles because a software error may cause the sunroof to close unexpectedly, increasing the risk of injury.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (unexpected sunroof closure) where injury has not yet been reported, fitting the 'High' severity criteria.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2020 GLS 580 4MATIC vehicles. The recall addresses a software error in the sun/moon roof assembly that may cause the sunroof to close unexpectedly when the "car wash mode" is activated. This defect causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."

An unexpectedly closing sunroof can increase the risk of injury to occupants. No specific injuries or fatalities are reported in the source text.

Dealers will update the sunroof control unit software free of charge. Owner notification letters were mailed on December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ GLS 580 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Sunroof
Hazard
Affected units
8

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • GLS 580 4MATIC

Distribution

Distributed nationwide across the United States.

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