The Recall Desk
HighNHTSA·23V654000·Announced 2023-09-28

2024 RAM 2500 Rearview Camera Display Software Malfunction Recall

Chrysler recalls 2024 RAM 2500 vehicles due to radio software that may prevent the rearview camera from displaying. Loss of rearview visibility increases crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a defect in a safety-critical system (Federal Motor Vehicle Safety Standard 111 rear visibility) affecting 272,911 vehicles. However, no crashes, injuries, or property damage have been reported. The hazard is real but consequences remain theoretical, warranting a High severity rating.

Plain-English summary

Chrysler (FCA US, LLC) is recalling 2024 RAM 2500 vehicles equipped with radio software that may prevent the rearview camera image from displaying. When the rearview display fails, drivers lose critical rear visibility, increasing the risk of accidents.

This recall affects 272,911 total vehicles including 2024 RAM 2500 models, along with certain 2022-2023 RAM 1500 and 3500 models. The defect violates Federal Motor Vehicle Safety Standard 111, which requires rear visibility capability.

Owners received notification letters beginning October 24, 2023. The remedy is a free radio software update performed by authorized dealers. Owners may contact FCA US, LLC at 1-800-853-1403, or reach the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
RAM 3500, 2500, 1500
Brand
RAM
Manufacturer
Chrysler (FCA US, LLC)
Category
Vehicle — Safety System / Camera
Hazard
Affected units
272,911

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • 3500
  • 2500
  • 1500

Distribution

Distributed nationwide across the United States.

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