The Recall Desk
HighNHTSA·20V766000·Announced 2020-12-10

Subaru Recalls 2020 Outback and Legacy for Rearview Display Issues

Subaru is recalling 2020 Outback and Legacy vehicles because a software update may cause the rearview display to shut off intermittently, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect increases the risk of a crash, but no injuries or fatalities have been reported in the source text.

Plain-English summary

Subaru of America, Inc. is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation systems. The recall addresses a defect where an August 2020 over-the-air software update may have timed out without completing installation. This process can corrupt data, causing the rearview display to shut off intermittently. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of a crash. The recall affects 7,741 vehicles in the United States.

Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module free of charge. The recall began on January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.safercar.gov.

The recalled product

Product
SUBARU OUTBACK, LEGACY
Brand
SUBARU
Manufacturer
Subaru of America, Inc.
Category
Vehicle — Sedan / Crossover
Hazard
Affected units
7,741

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • OUTBACK
  • LEGACY

Distribution

Distributed nationwide across the United States.

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