The Recall Desk
HighNHTSA·18V838000·Announced 2018-11-27

Mercedes-Benz Recalls 2018-2019 Models for Passenger Air Bag Display Error

Mercedes-Benz is recalling specific 2018-2019 C-Class and GLC-Class vehicles because the passenger air bag status may display incorrectly, potentially leaving occupants unaware the air bag is off.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (air bag deployment) where injury has not yet been reported, fitting the 'High' severity criteria for potential injury without confirmed incidents.

Plain-English summary

Mercedes-Benz USA, LLC is recalling approximately 104,663 vehicles, including 2018 C300, C43 AMG, C63 AMG, C63 S AMG, C350e, and 2018-2019 GLC300, GLC43 AMG, GLC63 AMG, GLC63 S AMG, and GLC350e models. The recall affects vehicles equipped with Audio 20 head units and automatic child seat recognition. The defect involves the passenger side air bag status, which may not display correctly on the dashboard.

If the passenger air bag is incorrectly displayed as 'ON' when it is actually off, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash. This lack of awareness increases the risk of injury to the passenger during a collision.

Mercedes-Benz will notify owners, and dealers will update the audio head unit software free of charge to correct the display issue. The recall began on January 3, 2019. Owners can contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
MERCEDES-BENZ, MERCEDES BENZ C 300, AMG GLC63S, C 350 E, C 300 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Air Bag / Safety System
Hazard
Affected units
104,663

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (12)

  • C 300
  • AMG GLC63S
  • C 350 E
  • C 300 4MATIC
  • AMG C63S
  • GLC 350 E
  • AMG C63
  • AMG C43
  • GLC 300
  • AMG GLC43
  • AMG GLC63
  • GLC350E

Distribution

Distributed nationwide across the United States.

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