The Recall Desk
HighNHTSA·17V245000·Announced 2017-04-11

Mercedes-Benz Recalls 2017 E300 Vehicles for Instrument Cluster Software Defect

Mercedes-Benz is recalling 2017 E300 and E300 4MATIC vehicles because instrument cluster software may cause the display to go blank or reset, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the instrument cluster may fail, increasing crash risk, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling certain 2017 E300 and E300 4MATIC vehicles. The recall addresses a defect in the software for the widescreen instrument cluster. This issue may cause the instrument cluster to not display anything when the vehicle starts, or the display may reset while the vehicle is being driven.

The defect causes these vehicles to fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays." Without the instrument cluster displaying important information such as the vehicle's speed, there is an increased risk of a crash.

Mercedes-Benz USA will notify owners, and dealers will update the instrument cluster display software free of charge. The recall began in late May 2017. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ E300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Passenger Car
Hazard
Affected units
15

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • E300

Distribution

Distributed nationwide across the United States.

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