The Recall Desk
HighCPSC·25109·Announced 2025-01-30

Matrix-brand Training Cycles Recalled Due to Unexpected Seat Collapse

Johnson Health Tech North America is recalling approximately 12,885 Matrix-brand Training Cycles due to seats that can unexpectedly lower during use. The company received 63 reports, including two falls, but no injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a documented mechanical defect with 63 reports of unexpected seat lowering, including two reported falls but no reported injuries. It qualifies as a risk-of-harm product where injury has not yet been reported.

Plain-English summary

Johnson Health Tech North America Inc. (JHTNA) is recalling approximately 12,885 Matrix-brand Training Cycles sold in the United States. The recalled models include CXC-02, CXM-02, CXM-03, CXP-03, and CXV. The cycles have adjustable saddles and handlebars with aluminum rear flywheels and magnetic resistance systems. The hazard: the adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.

The affected cycles were sold primarily to commercial fitness facilities from January 2021 through October 2024, priced between $2,530 and $7,305. They were sold both directly by JHTNA and through third-party distributors.

The company has received 63 reports of seats unexpectedly lowering. In two of these reports, users fell from the cycle when the seat lowered. However, no injuries have been reported. Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. at 866-218-3674 (toll-free, 8 a.m. to 5 p.m. CT, Monday through Friday), email [email protected], or visit https://www.matrixfitness.com/us/eng/recalls to schedule a free repair installation.

The recalled product

Product
Matrix-brand Training Cycles
Manufacturer
Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin
Category
Consumer Product — Exercise equipment
Hazard
  • fall-hazard
  • seat-collapse
Affected units
12,885

Distribution

Distributed nationwide across the United States.

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