The Recall Desk
SevereCPSC·14086·Announced 2014-01-23

Matrix Fitness Ascent Trainers and Ellipticals Recalled Due to Fire Hazard

Johnson Health Tech is recalling about 2,800 Matrix Fitness Ascent Trainers and Ellipticals sold to commercial facilities due to a fire hazard from moisture buildup in the power socket.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with reported incidents of sparking, smoking, charring, and one instance of the power socket and cord catching fire, which aligns with the rubric criteria for significant injury or property damage reports.

Plain-English summary

Johnson Health Tech North America, Inc. is recalling approximately 2,800 Matrix Fitness Ascent Trainers and Elliptical trainers installed in the United States between November 2011 and December 2012. The recall involves units with model numbers beginning with A3x, A5x, A7x, E3x, E5x, or E7x. These machines were sold to commercial fitness facilities, including health clubs and military facilities, for prices ranging from $6,000 to $11,000.

The recall is due to a fire hazard caused by moisture from user perspiration or cleaning liquids building up in the power socket. This moisture can cause a short circuit. The company reports 44 incidents of sparking, smoking, charring, and/or melting at the power cord and socket, as well as one report of the power socket and cord catching fire. No injuries have been reported.

Exercise facilities should immediately unplug the affected machines and contact Johnson Health Tech North America to schedule a free repair. The units are self-powered and can be used without being plugged into an electrical outlet. Consumers can contact the company toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or visit www.matrixfitness.com and click on Safety Notice at the bottom of the page.

The recalled product

Product
Ascent Trainer® by Matrix and Matrix Fitness Elliptical
Manufacturer
Johnson Health Tech North America, Inc. of Cottage Grove, Wis.
Category
Consumer Product — Exercise Equipment
Hazard
Affected units
2,800

Distribution

Distributed nationwide across the United States.

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