The Recall Desk
SevereCPSC·23705·Announced 2022-10-27

LG Energy Solution RESU 10H Batteries Recalled for Fire Hazard

LG Energy Solution is recalling about 11,500 RESU 10H lithium-ion residential energy storage batteries because they can overheat and pose a fire risk with harmful smoke emissions. One incident of smoking and fire with property damage has been reported.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a known fire hazard with one confirmed incident of the battery smoking and catching fire resulting in property damage. Although no injuries were reported, the combination of confirmed fire occurrence and property damage places this at Severe (score 4) rather than High, meeting the criterion for significant property-damage reports.

Plain-English summary

LG Energy Solution Michigan Inc. is recalling approximately 11,500 RESU 10H lithium-ion residential energy storage system batteries. These batteries are wall-mounted units measuring about 29 by 36 by 8 inches and weighing roughly 220 pounds. They are designed to store energy from residential solar panel systems. The batteries were distributed nationwide from March 2017 through March 2020 by various solar energy system distributors including Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, and Inter Island Solar Supply, with a retail price of approximately $8,000.

The recalled batteries can overheat, creating a risk of fire and the emission of harmful smoke. The firm has received one report of the lithium storage batteries smoking and catching fire, which resulted in property damage. No injuries have been reported.

Consumers can identify recalled units by the LG logo on the top left of the front panel. The serial number of recalled products begins with R15563P3S and is located behind the access door. LG Energy Solution Michigan will provide remote software updates to batteries that are connected online. These diagnostic software updates monitor the battery cells and shut down the battery if a fire risk is detected. If the battery shuts down, consumers should not attempt to turn it back on and should contact LG Energy Solution Michigan for further instructions. For units not connected online, LG Energy Solution Michigan, its distributors, and installers will contact owners directly to arrange technician visits for manual software updates.

Consumers should contact LG Energy Solution Michigan toll-free at 888-737-8104 (Monday–Friday, 9 a.m.–5 p.m. ET), email [email protected], or visit www.lgessbattery.com/us/main/main.lg or www.lgessbattery.com/us and click on "Safety Recall" in the popup window.

The recalled product

Product
LG Energy Solution "RESU 10H" Lithium-Ion Residential Energy Storage System Batteries
Manufacturer
LG Energy Solution Michigan Inc., of Holland Mich.
Category
Consumer Product — Residential Energy Storage Battery
Hazard
  • fire
  • smoke-emission
  • overheat
Affected units
11,500

Distribution

Distributed nationwide across the United States.

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