The Recall Desk
HighCPSC·22201·Announced 2022-08-18

ASUS ROG Maximus Z690 Hero Motherboards Recalled for Fire and Burn Hazards

ASUS Computer International is recalling about 10,000 ASUS ROG Maximus Z690 Hero motherboards because a capacitor installed in reverse position can cause short circuits, overheating, or melting. ASUS has received 10 reports of overheating and melting, though no injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a risk-of-harm product (fire and burn hazards from overheating/melting components) where actual incidents have been reported (10 cases of overheating and melting), but no injuries or deaths have occurred. This meets the High severity threshold for risk-of-harm products with reported incidents.

Plain-English summary

ASUS Computer International is recalling about 10,000 ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0, and affected units have serial numbers starting with MA, MB, or MC, indicating manufacture in 2021.

A capacitor on the motherboard was installed in reverse position, which can lead to short circuits, overheating, or melting, posing fire and burn hazards. ASUS has received 10 reports of motherboards overheating and melting. No injuries have been reported.

The motherboards were sold at Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600. Consumers can identify affected units by locating the part number on a white label next to the 24-pin power connector on the bottom side of the motherboard or on the packaging. Detailed instructions are available on ASUS's website.

Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instructions on how to return the product for a free replacement, including shipping. For more information, contact ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 p.m. ET Monday through Friday, or visit https://www.asus.com/us/ and click on "Recalls" at the bottom of the page.

The recalled product

Product
ASUS ROG Maximus Z690 Hero Motherboards
Manufacturer
Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
Category
Consumer Product — Computer Hardware / Motherboard
Hazard
  • fire
  • burn-injury
  • short-circuit
  • overheating
Affected units
10,000

Distribution

Distributed nationwide across the United States.

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