The Recall Desk
Our severity:SevereCPSC·21078·Announced 2021-02-12

NZXT Recalls H1 Computer Cases Due to Fire Hazard

NZXT is recalling H1 computer cases because metal screws can cause a short circuit and fire. Consumers should stop using the cases and contact NZXT for a free repair kit.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with 11 reported instances of circuit boards overheating or catching fire, which constitutes significant property damage reports under the rubric for a score of 4.

Plain-English summary

NZXT Inc. is recalling approximately 32,000 H1 computer cases sold in the United States and about 1,024 units sold in Canada. The recall involves model numbers CA-H16WR-W1 (matte white) and CA-H16WR-B1 (matte black) with specific serial numbers listed in the official notice. These cases were sold online at www.NZXT.com and in electronic stores nationwide from February 2020 through February 2021 for about $350.

The recall is due to a fire hazard. Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board, leading to overheating. NZXT has received 11 reports of circuit boards overheating or catching fire worldwide, six of which occurred in the U.S. No injuries have been reported.

Consumers should immediately stop using the recalled computer cases. They should contact NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at [email protected], or online at https://info.nzxt.com/h1-recall/ to obtain a free repair kit.

The recalled product

Product
NZXT H1 computer cases
Manufacturer
NZXT Inc., of City of Industry, Calif.
Category
Consumer Product — Computer Hardware
Hazard
Affected units
32,000

Distribution

Distributed nationwide across the United States.

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