The Recall Desk
Our severity:SevereCPSC·19079·Announced 2019-03-12

HP Recalls Lithium-Ion Batteries for Commercial Notebooks and Workstations

HP is expanding a recall of lithium-ion batteries for commercial notebook computers and mobile workstations due to fire and burn hazards.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire and burn hazard with reported minor injury and property damage, meeting the criteria for a Severe rating (score 4) due to significant injury/property-damage reports.

Plain-English summary

HP Inc. is expanding a recall of approximately 78,500 lithium-ion batteries for commercial notebook computers and mobile workstations. This expansion follows a previous recall of 50,000 units in the U.S. in January 2018. The affected batteries were shipped with or sold as accessories for specific HP ProBooks, HPx360, HP Pavilion x360, HP 11 Notebook PC, and HP ZBook models between December 2015 and April 2018. Replacement batteries were also sold separately until December 2018.

The recall is due to a hazard where the lithium-ion batteries can overheat, posing fire and burn risks. HP has received eight new reports in the U.S. of battery packs overheating, melting, or charring. These reports include one instance of minor injury and two reports of property damage totaling $1,100.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to check if their battery is included in the recall. The website provides instructions to enable "Battery Safety Mode" and initiate a validation utility. Because these batteries are not customer-replaceable, HP will provide free battery replacement services by an authorized technician. Consumers can also contact HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday.

The recalled product

Product
Lithium-ion batteries for HP commercial notebook computers and mobile workstations
Manufacturer
HP Inc., of Palo Alto, Calif.
Category
Consumer Product — Computer Accessories
Hazard
Affected units
78,500

Distribution

Distributed nationwide across the United States.

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